[ARCHIVED] Loading Issues

[jphash]

Does anyone know the solution to Canvas simply loading the cards forever? They won't appear, and if I follow a link in to a course from an email, that page won't load either. I still get Canvas email notifications and the app works just fine on my phone, so it's not my login. I need to turn in homework, so I'd appreciate an answer ASAP!

-Jay

[Stef_retired · Accepted solution]

Hi,  @jphash  Welcome to the Canvas Community! This sounds like an issue with an incompatible or unsupported browser. Please try these troubleshooting steps:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox.

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.