[ARCHIVED] Media has been queued for conversion?

[glenn]

Hi all,

I uploaded a 5MB MP4 to a module in my course. When I click on the corresponding link, I'm told "Media has been queued for conversion, please try again in a little bit." This has been queued for 10+ minutes now.

I've searched, but I can't find any information on how long I should expect a conversion to take, and what my MP4 is being converted into. Anyone care to help me out?

Thanks!

Glenn

[emihunt · Accepted solution]

Hi Glenn --

I'm noticing that if I embed a video using the Rich Content Editor (this method: How do I upload a video using the Rich Content Editor? ) my video will play, but if I insert it from Files (this method: How do I insert course files into the Rich Content Editor using the Content Selector? ) I see the same "Media has been queued for conversion, please try again in a little bit." message you are. I used an .mp4 and a .wmv file so it doesn't appear to just be an mp4 problem.

I called Canvas Support about the behavior and they reported that this is a bug they're working out right now. Fortunately the workaround is reasonable - inserting the video using the RCE instead - so you might try that out in the meantime.

[glenn]

Thanks, Emily,

I guess that solves the mystery!

I'll use the RCE in the meantime. Thanks for the assist.

Glenn

[emihunt]

Happy to help! Just a heads-up: I've been notified that this has been fixed. You should be able to insert videos from Files again as usual.

[shane_ohara]

Yes, I was notified yesterday midday and tested it out. Media plays again.

Shane

[i_oliveira]

Adding audio files from the files menu still causes the same problem (media waiting for conversion).

#bug‌

[MichelleLarson]

I am still having this issue.  It only happens with one of my videos (so far).  I've tried changing the name of the file but it still doesn't work.  I'm wondering if it has to do with file settings.  Anyway, it is Sept 2021 and I am still getting the "Media has been queued for conversion" message.  I'll try the RCE method.

[CanvasFixMe2021]

Hello, 

It's March 25, 2024 - and this issue just started happening on me. Up to the other day - everything worked fine on Canvas and uploading videos.  Now... nothing I've tried has corrected this issue. 

Canvas tech support is no help. 

😞