[ARCHIVED] Reset Password Problem

[lisa_paloma_tea]

I need assistance in reseting my password.  I have requested the link more than 4 times and have wait 30 mins for each and nothing arrives in my email account.  I have check spam and junk - nothing in there either.  Please help

[Chris_Hofer · Accepted solution]

 @lisa_paloma_tea ...

Resetting your password may have slightly different steps depending on how your school has chosen to set up their sign-in process into Canvas.  For example, some schools have a SSO (single sign-on) experience into Canvas...but some schools do not have this.  Are you following the instructions in one of these Guides?

• How do I change my login password as an instructor?
• How do I reset my password as an instructor?
• How do I change my login password as a student?
• How do I reset my password as a student?

Again, the screens may not look exactly like what you see in the above Guides...especially if your school has a different way of signing in.  You may want to check with your school's local Canvas administrator or your school's Online Learning/eLearning department to see if they might be able to help you further if one of the above Guides is not of help.

Good luck to you, Lisa.  Let Community members know if you have any other questions about this.  Stay safe, and be well.