Anyone else have a broken Banner LMB?

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Community Contributor

Our connection between Canvas and Banner stopped working on Monday, February 6th around 1 pm.

I spoke with our CSM and a few other Banner school Canvas admins and they mentioned that when Instructure recently updated their certificates, it broke the LMB.

I learned from  @tyler_clair ‌ that we need to "install the new certificate into the $JAVA_HOME/jre/lib/security/cacerts store and then reboot" but we're getting an error.

Do any of you Banner school Canvas admins know which certificate we need or where we can get it?

I hope this helps other admins working on this issue as well.


1 Solution
Community Contributor

Looks like we were changing the cacerts file for the wrong version of Java.

We are up and running again.


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