Images not showing in iOS mobile app

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Community Novice

I'm struggling to understand why images that display and load within the web app do not always display in the mobile app.  It is inconsistent and I haven't yet found a common thread.  In some cases, images are uploaded within the web app as a page is updated.  Some work in the mobile app, some don't.  I've also had teachers upload photos from mobile in the form of an announcement or discussion response, and that is also mixed.  In the cases where the images don't show, I only see the image file name.

It doesn't seem related to connection latency or bandwidth limits, as I'm typically connected via WiFi with the mobile app.  I can't find any references to this problem on any of the Canvas support sites.

Thanks for any insight!


See attached mobile screencap

1 Solution
Community Novice

Hi! I had the same issues. As I understood, the problem is with the settings in the mobile phone. This video explains how to fix it:

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