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Community Contributor

Media Recorder in Rich Content Editor

Some of our teachers experience pixelation when using the Rich Content Editor Media Recorder.  The videos are pixelated and the sound is poor quality.  The same teacher can record a video ion the same laptop in Windows Movie Maker or iMovie and the video quality is fine and the sound is good.  It doesn't seem to be related to our District network issues as it happens to these same teachers at home or at school.  Not everyone experiences this. Have any of you had this issue??  Thoughts, Ideas?  Thanks!

16 Replies
Community Participant

We are finding the poor quality in the video as well.  Thank you for the suggestion to record out of Canvas and then upload the file into Canvas.  I'll have our teacher try that.  If there is a solution, I would love to hear it.


Nancy Oates

Community Contributor

Christ is in our midst!

Recording in Canvas has been an education issue with us. We have to get passed the general ignorance of video recording first. I record in Canvas with few problems, but I record generally on my MacAir with Screenflow. I upload to announcements or to a specific question one might have in an e-mail. Usually I want the recording to be "professional" not spontaneous.

I find too a general ignorance about computing, e.g. closing applications when not in use or shutting down one's machine weekly or clearing one's browser cache. I am continually amazed that closing apps or shutting down a machine or clearing one's browser cache answers many questions about video.

Try it; it won't hurt.


Community Participant

My issue with recording in Canvas is with Student submissions because they

have Chrome books and they do not work well with Adobe Flasch

Community Champion

We're having some struggles with the Rich Content Editor video recorder (as well as the video recorder for Assignment submissions) working correctly on Chromebooks. When a user begins to record a video the Chromebook video cam turns on and the image is seen on the screen in the tool preview, but instead of displaying a record red dot, the overlay on the video preview reads to "try again later" and will simply not provide a way to click record.

I know this isn't exactly the same concern as the original post, but I felt it was a bit related to ask this group. Incidentally, the video recording feature works fine with Mac and Win on the same network, but we can't seem to figure out what's holding this up for Chromebooks. Thanks in advance if someone knows about a guide somewhere that might address this.

Community Coach
Community Coach


We are giving the Canvas Admins area a little bit of love (especially questions that are really, really old) and just want to check in with you.  This will also bring this question new attention. 


Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.



Community Participant

Thank you for reaching out to us but I think we are ok now. Happy Holidays!

Nancy Oates, IT

Community Contributor

The issue was with a Chrome setting that had to be changed with a Chrome update.