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qnguyen
Community Participant

User can't change password - use the Canvas Open API

Hi,

Our users can't change their password once log in and went to the setting. Is that because we use "use the Canvas Open API" as Token for user to log in. The password is linked back to our server instead of using password in Canvas.

Thanks

Tags (2)
2 Replies
mcowen
Instructure
Instructure

Quan,

If you are using an external authentication method such as LDAP, SAML, CAS, Google, Facebook, etc. then your users will need to go to that system in order to change their password.  They will not be able to change their password directly in Canvas, because their password isn't in Canvas. It's in the external authentication system.

I help this helps!

Robbie_Grant
Community Coach
Community Coach

 @qnguyen ,

We are giving the Canvas Admins area a little bit of love (especially questions that are really, really old) and just want to check in with you.  This will also bring this question new attention. 

 

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie