What is the difference between Support Training and Tier 1 Support Training?

[joseph_allen]

What is the difference between Support Training and Tier 1 Support Training?  These are both in the Canvas training for this week and have exactly the same description.

[abunag]

Very good question.  There's not a whole lot of clear documentation on this, but my understanding (which could absolutely be wrong) is that the Support Training (non-Tier 1) is for those users who are providing their own direct support to faculty/staff/students, and the Tier 1 is for those that have signed up for Tier 1 support - meaning Canvas provides Tier 1 support for your faculty/staff/students.

So the non-Tier 1 course focuses on resources such as documentation, videos, and then how to file actual bugs with Canvas, and the Tier 1 is the same plus how Tier 1 works and ticketing with them.

[Robbie_Grant]

We are giving the Canvas Admins area a little bit of love (especially questions that are really, really old) and just want to check in with you.  This will also bring this question new attention. 

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

Robbie

[joseph_allen]

 @Robbie_Grant   - thanks for checking in, but to be honest, I don't even remember what that was about.  I'm guessing it was related to training that occurred when service cloud was rolled out, replacing whatever was there before.