I am getting this error when I build badges. It only happens on occasion and I can't figure out why. I have gone back to double-check that all the integration pieces are in place. I can't find the issue. You can see from the screenshot that the assig...

In my badgr account, my badge is awarded to my email, which does not look good. I want it to be awarded to my name. Could you please help me with that?Instead of: Awarded to myemail@gmail.comI want: Awarded to My full name

Hiya,We noticed yesterday around 10:30 UTC that all Badgr URL's appear to have stopped offering TLS 1.2 and now only offer TLS 1.3 (https://testtls.com/eu.badgr.com/443). Some host systems do not support TLS 1.2 or require workarounds. This has cause...

The footer of the Credentials platform, as viewed through directly logging into the platform or through accessing it via an external tool link in a Canvas classroom, includes the following line of text, "Provided by [institution]" where [institution]...

One of the Issuers in our group issued a Badge to a student.  The email went out.  The student clicked on the link in the email and got an "Uknown Error" page on our BADGR website.  The Badge also does not show in their CANVAS backpack.  Other studen...

The cosumer key, shared secret and config URL need to integrate Canvas Badges in to Canvas is missing, I've tried with another account, a different browser and even a differente computer and I still have the same problem. I will thank any help with t...

It looks like my organization is listed as a Personal Issuer, not an Organization. How can I change this to follow the steps on how to 'Edit Organization> Notification Settings'?  I am running into issues when I try to use the bulk award function. Th...

I am a Canvas and Credentials system admin who recently took over from another admin.  I am auditing permissions in both systems and noticed the Credentials are showing 53 editor members - many are facilitators in classes that we award badges - some ...

Hi! Although my score seem to be above 70%, I cannot see or download the certificate.

I'm getting an error when i created some new pathways referencing the first step in the pathway. The error reads: Step not completable: Add children or requirements to this step to allow it to be completed. Since it's the very first step, I don't kno...

How do I prevent duplicate badges in a Pathway? I found an article from 2022, but it doesn't match what I see. I'm working on a Pathway where learners could complete a prerequisite step more than once, but we only want them to receive one badge for t...

Hi Team,We want to create two types of badges: One which we want to share the badge for inspirational purpose (internally), the student should not be able to share the badge in any external platform. In this badge, the student can't see the "Print C...

I upgraded to premium using my  G-mail "old@gmail.com" . Now, I want to switch to the G-mail "new@gmail.com" to maintain my subscription without interruption. From now on, I'll use "new@gmail.com" for Canvas access, and make sure "old@gmail.com" no l...

Hi, I am exploring issuing Canvas Badges from within a Canvas course. I would like a badge to be issued after multiple criteria have been met, in different parts of the course journey. Currently I only have the option to associate a badge with a modu...

Aws cannot verify your credentials."AWS was not able to validate the provided access credentials"

Hi - are there any more detailed resources for how to implement a standard rubric with a badge? I'm finding it very difficult to understand how to implement it and there's only this guide that I can find. Anyone with more detailed instructions such a...

Hi - I am trying to create a pre-requisite option whereby students can get 2 or 4 possible badges. However, it's not showing up. As you can see in the attached pathway, because the middle stage is all optional, it is only showing up the first stage 7...

Hi, So I've been trying to connect my old school email to my backpack account so that I can have the badges from that email show up, however that email was deactivated back in December. I can have support from my school reactivate the email but I can...

Just wondering, why am I being asked to verify my credentials when I'm setting up Badgr in new exams?  

We would like to to add the Canvas Credentials 1.3 LTI as an External Tool in a Module in Canvas. With the 1.1 LTI, we could select "External Tool" and add "Badges" or "Pathways" directly as a Module Item. We miss this functionality with the 1.3 LTI ...

I'm unable to find a way to connect Badgr to a Smartsheet using Zapier. There is this post about connecting Badgr, but when I try it, I am getting a message that the Badgr connector is deprecated in Zapier. I was on a webinar last week when they ment...

The university I work for is looking to implement faculty badges based on varying levels of competency in Canvas.  We would like to use the Canvas single mark logo in the badges we create, but modify the color to match the university brand color (whi...

In this Canvas Badges/Credentials release (23 April), an Issuers tab is added to the Credentials LTI Setup for issuer roles. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this rel...

In this Canvas Badges/Credentials release (25 March), users can submit badge evidence, and administrators have the option to allow issuers to manage the visibility of the Learner Record menu. Additionally, the list of all badges in an organization is...

In this Canvas Badges/Credentials release (11 March), notification enhancements are available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release N...

In this Canvas Badges/Credentials release (28 February), the user interface has various design updates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas ...

In this Canvas Badges/Credentials release (19 February), admins and issuers can customize group end dates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canv...

In this Canvas Badges/Credentials release an Issuers tab is added to the Credentials LTI Setup. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

In this Canvas Badges/Credentials release (22 January), issuers and administrators can delete badges. Additionally, admins can export a detailed badge list and the Who is Awarding Badges report CSV is redesigned. Subscribe to the Canvas Badges/Cred...

In this Canvas Badges/Credentials release (8 January), the Singapore region is supported. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release Notes ...

In this Canvas Badges/Credentials release (11 December), issuers and admin can archive badges. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

In this Canvas Badges/Credentials release (4 December), Blueprint integrations and Course Copy are supported. Additionally, course roster updates sync to groups automatically. Subscribe to the Canvas Badges/Credentials release notes to be notified ...

In this Canvas Badges/Credentials release (13 November), Group end dates are extended and phase 1 of a sync refactor is implemented. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to...

In this Canvas Badges/Credentials release (30 October), a custom date range filter is available when filtering analytics. Additionally, a date restriction update is available when managing badges. Subscribe to the Canvas Badges/Credentials release...

In this Canvas Badges/Credentials release (25 September), Analytics has enhancements at the Organization level, Issuer level and Badge level. Additionally, label text is updated on the subscription page. Subscribe to the Canvas Badges/Credentials r...

In this Canvas Badges/Credentials release (28 August), by default, newly created custom certificates are disabled. Additionally, admins and Issuers can set a date to award badges upon completion of a course. Subscribe to the Canvas Badges/Credentia...

In this Canvas Badges/Credentials release (26 July), admin and instructors can switch between automatic and manual awarding options when editing badges. Additionally Screen Reader users receive alerts when the live search fields update and can naviga...

In this Canvas Badges/Credentials release (3 July), the issuing organization can be changed to a LinkedIn company URL and custom badge property items can be rearranged by dragging and dropping items into the desired placement. Additionally, multiple ...

In this Canvas Badges/Credentials release (26 May), a multi-select input type is available for Custom Badge Properties. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release...

In this Canvas Badges/Credentials release (13 March), in Account Settings, individual users can merge multiple existing accounts together on the same server. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For gen...

In this Canvas Badges/Credentials release (17 February), users can delete their individual account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Rel...

In this Canvas Badges/Credentials release (5 January), Canvas Badges and Canvas Credentials have been rebranded. Additionally, the LTI 1.3 navigation label has been updated to reflect rebranding in Canvas and Blackboard. All Resources  Subscribe to...

Canvas Badges/Credentials releases take place as determined by the product team and deploy new code to the production environment. Canvas Badges/Credentials Release Notes (2024-03-25) New Features LTI 1.3: Evidence SubmissionsGroups: Group-Level Lea...

In this Canvas Credentials (Badgr) release (12 July), the Canvas Credentials (Badgr) LTI 1.3 update allows existing LTI installations to be upgraded to the newest version. Badge triggering occurs automatically once daily and users can associate a pat...