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I ran into the same issue, except we've been using the same issuer email for almost 6 years. I contacted my CSM because I couldn't find anything in the Community or guides for troubleshooting the issue. I was asked to submit a support ticket. 

(Community Explorer)
Canvas Credentials/Badges Discussion
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I changed the Issuer primary email and since then, when I award a badge, emails are not being sent to awardees. How can I fix this?  

(Community Member)
Canvas Credentials/Badges Discussion
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I am trying to bulk award one of my badges but I do not see the 'Notify Recipient by email' check box. How can I email the recipients their badge? 

(Community Member)
Canvas Credentials/Badges Discussion
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TL;DR: I want to transfer a badge (and its list of awardees) from one issuer to another We have a Credentials license and are expanding how we use badges. We have an issuer that has been awarding badges for professional development, and we piloted ad...

(Community Coach)
Canvas Credentials/Badges Discussion
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Good Afternoon, As a college, we have started using Canvas Credentials. We began using credential this past Fall. As a college, we adopted a new email domain that we transitioned everyone to at the start of 2024. Everyone's default email in Canvas is...

(Community Participant)
Canvas Credentials/Badges Discussion
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Hi Leo, If you first select to enter your Canvas Badges Personal area, you should have the option to change your email from the Account Settings. There should be an option in the web interface navigation bar to "Select Space." Then, Select Canvas Bad...

(Community Explorer)
Canvas Credentials/Badges Discussion
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Is there way to change login account to Canvas Badges, or add additional account like personal E-mail in case you do not work for Organization that issued original E-mail you are using to sign in to Canvas Badges?

(Community Explorer)
Canvas Credentials/Badges Discussion
Solution Posted: 03-05-2024 View Solution
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How do I prevent duplicate badges in a Pathway? I found an article from 2022, but it doesn't match what I see. I'm working on a Pathway where learners could complete a prerequisite step more than once, but we only want them to receive one badge for t...

(Community Explorer)
Canvas Credentials/Badges Discussion
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Thank you so much for sharing these methods! This is very helpful to know as I explore the capabilities. Currently going the prerequisites route but I may need to adjust once I learn more. I am going to explore mastery learning next. Thanks again for...

(Community Member)
Canvas Credentials/Badges Discussion
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I'm experimenting with Canvas Badges in a testing course and I'm having trouble with the trigger type.  I'm able to follow this guide.  https://community.canvaslms.com/t5/Canvas-Badges/How-do-I-set-completion-requirements-for-Canvas-Credentials/ta-p/...

(Community Member)
Canvas Credentials/Badges Discussion
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Hi Team,We want to create two types of badges: One which we want to share the badge for inspirational purpose (internally), the student should not be able to share the badge in any external platform. In this badge, the student can't see the "Print C...

(Community Member)
Canvas Credentials/Badges Discussion
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I upgraded to premium using my  G-mail "old@gmail.com" . Now, I want to switch to the G-mail "new@gmail.com" to maintain my subscription without interruption. From now on, I'll use "new@gmail.com" for Canvas access, and make sure "old@gmail.com" no l...

(Community Member)
Canvas Credentials/Badges Discussion
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Hello,I appreciate your response, but I find that it doesn't really address our question. Yes, I do understand that we don't need to add the external tool as a module item anymore, and we are doing this in most of our courses. However, we still would...

(Community Member)
Canvas Credentials/Badges Discussion
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@Rrez  There are a couple of ways that I can think of to do what you want. When I switched to using badges with my statistics course, I had to rethink how I was using modules. I switched from the list of modules for the homepage to a content page for...

(Community Champion)
Canvas Credentials/Badges Discussion
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Hi, I am exploring issuing Canvas Badges from within a Canvas course. I would like a badge to be issued after multiple criteria have been met, in different parts of the course journey. Currently I only have the option to associate a badge with a modu...

(Community Member)
Canvas Credentials/Badges Discussion
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Aws cannot verify your credentials."AWS was not able to validate the provided access credentials"

(Community Member)
Canvas Credentials/Badges Discussion
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For example, if I add an assignment in Canvas, I can add a rubric and I can also assign the badge which has a rubric. But when I grade, only the Canvas rubric is evident, not the badge rubric. This makes no sense. I just want the badge rubric to be p...

(Community Member)
Canvas Credentials/Badges Discussion
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Hi - are there any more detailed resources for how to implement a standard rubric with a badge? I'm finding it very difficult to understand how to implement it and there's only this guide that I can find. Anyone with more detailed instructions such a...

(Community Member)
Canvas Credentials/Badges Discussion
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Hi - I am trying to create a pre-requisite option whereby students can get 2 or 4 possible badges. However, it's not showing up. As you can see in the attached pathway, because the middle stage is all optional, it is only showing up the first stage 7...

(Community Member)
Canvas Credentials/Badges Discussion
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Hello! Great question.  A badge can definitely be set to expire X days/weeks/months/years after being awarded (in the badge design if awarded automatically - as in Canvas LMS) or on a specific date (if awarded manually/bulk/API).  The challenge with ...

(Instructure)
Canvas Credentials/Badges Discussion
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Hello! There were some API issues with Credentials/Badgr in 2023 that may have caused this - they have since been fixed.  Have you given this a try since?   In my testing, "entity not found" sometimes happens when I failed to accurately input the Bad...

(Instructure)
Canvas Credentials/Badges Discussion
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Hi Katie! Thanks for asking this question.  I was able to connect Zapier to Badgr and award badges from a spreadsheet (triggered by a form submission) as recently as yesterday.  The guide that you linked to on how to use Zapier to award badges is acc...

(Instructure)
Canvas Credentials/Badges Discussion
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Hello! Thank you for this question.  Correct - with the LTI 1.3, to trigger automatic badge awards from learner activity in a Canvas LMS course, you do not need to add a module item (external tool).  Badges can be automatically awarded for module com...

(Instructure)
Canvas Credentials/Badges Discussion
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Hello! It appears that you are looking to link a Canvas Badges / Canvas Credentials issuer to a Canvas LMS course after installing the LTI at the course level?  If so, then the LTI needs to know which issuer(s) you are an owner of (and can therefore ...

(Instructure)
Canvas Credentials/Badges Discussion
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Hi, So I've been trying to connect my old school email to my backpack account so that I can have the badges from that email show up, however that email was deactivated back in December. I can have support from my school reactivate the email but I can...

(Community Member)
Canvas Credentials/Badges Discussion
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@KittyG , it looks like that's an automatic option for sharing for all badges. I did some testing on issuers that I manage that are with and without a Canvas Credentials license, and I could not find the options for social media. I also tested awarde...

(Community Coach)
Canvas Credentials/Badges Discussion
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Hi -  Editing issuer settings to add LinkedIn page to account is not an option available for me? How do I find out if this functionality is available for my account?  

(Community Member)
Canvas Credentials/Badges Discussion
Solution Posted: 01-18-2024 View Solution
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Just wondering, why am I being asked to verify my credentials when I'm setting up Badgr in new exams?  

(Community Member)
Canvas Credentials/Badges Discussion
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That feature is available using Canvas Credentials - the paid-for version of Canvas Badges. You can tie badges to individual assignments/quizzes scores or completion, as well as a course score, beyond just the module based awarding that is available ...

(Community Explorer)
Canvas Credentials/Badges Discussion
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Canvas Credentials Product Blog

Read updates from our Product teams about Canvas Credentials

Dear Canvas Credentials Community! At Canvas Credentials, we're dedicated to providing educators and administrators with the tools they need to create transparent and authentic learning environments. ...

(Instructure)
The Product Blog
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Dear Canvas Credentials Community,  We're thrilled to announce the official release of our highly-anticipated Notification Enhancements in Canvas Credentials! This update introduces a range of new fe...

(Instructure)
The Product Blog
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Dear Canvas Credentials Community,   We're thrilled to share some exciting news that will undoubtedly enhance your experience within the Canvas Credentials platform. Your feedback has been invaluable...

(Instructure)
The Product Blog
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Hello Canvas Credentials Community, Today marks a significant milestone in our journey together. We're here to share crucial updates about the future of Canvas Credentials LTI, focusing specifically ...

(Instructure)
The Product Blog
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Hello Canvas Credentials Community! In the dynamic world of educational technology, ensuring a seamless and unified experience across platforms is essential. At Instructure, we understand the signifi...

(Instructure)
The Product Blog
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Hello Canvas Credentials Administrators!  We're excited to introduce a powerful new feature that will take your badge management to the next level. Say hello to the "Export Organization Badge List" f...

(Instructure)
The Product Blog
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Hello Canvas Credentials Community!We're thrilled to share a new enhancement that puts the power of efficient badge management directly into your hands. Without further ado, let's dive into the detai...

(Instructure)
The Product Blog
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  Tl;dr – Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.   In 2023, the Instructure Product blog received 298,500+ page views and w...

(Instructure Alumni)
The Product Blog
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Dear Canvas Credentials Community, As we find ourselves at the close of another transformative year, we can't help but take a moment to reflect on the incredible journey we've shared. The Canvas Cred...

(Instructure)
The Product Blog
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Hey Canvas Credentials Enthusiasts, We're excited to take you behind the scenes and share some news about our ongoing mission to make Canvas Credentials more accessible. Our journey involves addressin...

(Instructure)
The Product Blog
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Dear Canvas Credentials Community, Your Needs. Your Credentials. Your Notifications. At Canvas Credentials, we're committed to making your experience uniquely tailored to your needs, and we're thrill...

(Instructure)
The Product Blog
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Hey Canvas Credentials Community, Exciting times are ahead as we gear up to unveil a transformative upgrade for your course management. If you're in the midst of planning your next semester, get read...

(Instructure)
The Product Blog
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Hello Canvas Credentials Community, We're back with another exciting update inspired by your invaluable feedback! Your voices have been heard loud and clear, and we're thrilled to announce the extens...

(Instructure)
The Product Blog
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Hello, data enthusiasts! Have you ever felt like an analytics explorer lost in a sea of badge statuses and predefined date ranges? Fear not! At Canvas Credentials, we've been listening, learning, and...

(Instructure)
The Product Blog
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As a Product Team, one of the most fulfilling aspects of our role is seeing user feedback turn into tangible improvements that impact teaching and learning in meaningful ways. Your input is a key dri...

(Instructure)
The Product Blog
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At Instructure, we work to elevate student success, amplify the power of teaching, and inspire everyone to learn together. And we want to be with you as education evolves to meet the needs of all typ...

(Instructure Alumni)
The Product Blog
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We are excited to announce a groundbreaking update in Canvas Credentials that allows you to customize your issuing organization specifically for LinkedIn shares, enabling the power of personalized ba...

(Instructure)
The Product Blog
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We're thrilled to unveil our new feature in Canvas Credentials that will revolutionize the way you capture and describe credentials. Say goodbye to limitations and hello to custom badge properties wi...

(Instructure)
The Product Blog
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We are thrilled to share a momentous achievement with you. Canvas Credentials has successfully obtained LTI 1.3 certification, marking a significant milestone in our commitment to providing you with ...

(Instructure)
The Product Blog
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Canvas Credentials Release Notes

Learn about the latest releases, updates, and bug fixes for Canvas Credentials

In this Canvas Badges/Credentials release (11 March), notification enhancements are available. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release N...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (28 February), the user interface has various design updates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas ...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (19 February), admins and issuers can customize group end dates. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canv...

Badges/Credentials Releases

In this Canvas Badges/Credentials release an Issuers tab is added to the Credentials LTI Setup. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (22 January), issuers and administrators can delete badges. Additionally, admins can export a detailed badge list and the Who is Awarding Badges report CSV is redesigned. Subscribe to the Canvas Badges/Cred...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (8 January), the Singapore region is supported. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release Notes ...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (11 December), issuers and admin can archive badges. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Release ...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (4 December), Blueprint integrations and Course Copy are supported. Additionally, course roster updates sync to groups automatically. Subscribe to the Canvas Badges/Credentials release notes to be notified ...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (13 November), Group end dates are extended and phase 1 of a sync refactor is implemented. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (30 October), a custom date range filter is available when filtering analytics. Additionally, a date restriction update is available when managing badges. Subscribe to the Canvas Badges/Credentials release...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (25 September), Analytics has enhancements at the Organization level, Issuer level and Badge level. Additionally, label text is updated on the subscription page. Subscribe to the Canvas Badges/Credentials r...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (28 August), by default, newly created custom certificates are disabled. Additionally, admins and Issuers can set a date to award badges upon completion of a course. Subscribe to the Canvas Badges/Credentia...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (26 July), admin and instructors can switch between automatic and manual awarding options when editing badges. Additionally Screen Reader users receive alerts when the live search fields update and can naviga...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (3 July), the issuing organization can be changed to a LinkedIn company URL and custom badge property items can be rearranged by dragging and dropping items into the desired placement. Additionally, multiple ...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (26 May), a multi-select input type is available for Custom Badge Properties. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (13 March), in Account Settings, individual users can merge multiple existing accounts together on the same server. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For gen...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (17 February), users can delete their individual account. Subscribe to the Canvas Badges/Credentials release notes to be notified of updates.For general questions related to this release, see the Canvas Rel...

Badges/Credentials Releases

In this Canvas Badges/Credentials release (5 January), Canvas Badges and Canvas Credentials have been rebranded. Additionally, the LTI 1.3 navigation label has been updated to reflect rebranding in Canvas and Blackboard. All Resources  Subscribe to...

Badges/Credentials Releases

Canvas Badges/Credentials releases take place as determined by the product team and deploy new code to the production environment. Canvas Badges/Credentials Release Notes (2024-03-11) New Features Notifications: Notification Enhancements Canvas Badg...

Badges/Credentials Releases

In this Canvas Credentials (Badgr) release (12 July), the Canvas Credentials (Badgr) LTI 1.3 update allows existing LTI installations to be upgraded to the newest version. Badge triggering occurs automatically once daily and users can associate a pat...

Badges/Credentials Releases