11-07-2023 02:52 PM
Sorry, but we don't have enough information/insight to help you with the issue...
Can you please tell us more:
- Do you receive an error message?
If you are the issuer:
- Have you tried uploading other images/image formats?
- Have you tried this image with a different badge?
If you are the recipient:
- Are you following the instructions to share sent by your institution/issuer?
- Has the badge/credential expired?
- Have you contacted the issuer to determine if it was revoked or a new badge was issued?
Hope this helps!