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Camtasia SCORM video displaying only spinning wheel on black background. Why?

I am trying to upload a SCORM folder (by using SCORM tool in Canvas). I successfully uploaded the .zip folder to the page; yet, the page does not display the video. Instead, it gives me a spinning wheel on a black background. Is there anything I am doing wrong? If yes, what is it? Any assistance will be much appreciated.

Thank you.

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We are giving the Instructional Designers area a little bit of love and just want to check in with you.  This will also bring this question new attention. 


I apologize for your questions sitting in the community so long without a response.  It looks like you have stumped the Canvas Community.


Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.



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I'm having this same issue with a SCORM package published with Camtasia. Did you ever find out the problem and how to fix it? I am also having the endless spinning wheel with a black background when I test this in the LMS.

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I publish SCORM packages to Canvas in many courses without issue. Wondering if it could be how the package was published? Check this link: Training Hub: Prepare SCORM for use with Canvas | IT@UMN 

Thanks for your reply. I don't know what is causing it, but I got a reply from TechSmith which makes Camtasia. The course is working fine in Chrome, Firefox, and Safari, but just not in IE 11 or Edge. When loaded into Canvas, it works okay in those browsers; however, when loaded into the Cornerstone LMS ( it doesn't work even in Chrome and Firefox. Techsmith said if I rolled the Camtasia version back to 2018.0.3 or earlier, then we shouldn't see this problem anymore. We reinstalled version 9 and republished the SCORM 2004 package and it works now. The version we were using 2018.0.7 was the cause, but this could be more a problem with Microsoft not bringing their browsers into full HTML5 compatibility. TechSmith said they are working on a solution to get the newer versions to work in MS browsers and CSOD LMS at this time.