Camtasia SCORM video displaying only spinning wheel on black background. Why?

Community Novice

I am trying to upload a SCORM folder (by using SCORM tool in Canvas). I successfully uploaded the .zip folder to the page; yet, the page does not display the video. Instead, it gives me a spinning wheel on a black background. Is there anything I am doing wrong? If yes, what is it? Any assistance will be much appreciated.

Thank you.

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