Is anyone from Canvas monitoring this thread? The graphics issue is clearly an ongoing problem that needs to be addressed by Canvas technicians in a way that far surpasses the advice to clear one's cache. I've loaded graphics directly in a given course, and the issue persists. If someone from Canvas would reply here, that would be helpful. Many thanks for your assistance.
I opened this thread a while ago. Here's what I know:
- Canvas has told me that they do not monitor the community forums, which I
think is a big mistake - a sign of a company that is not being proactive.
- They ask that we open tickets through our Admins, with a link to the page
and a screen shot of the issue (I use the MS snipping tool)
- If you like, reference my case # 03211628
- They've tried to fix it, but I still see folks posting in this thread.
And i just saw it again a week or so ago.
Good luck... Michael
On Thu, Feb 7, 2019 at 11:34 AM firstname.lastname@example.org <email@example.com>
Thanks, Michael! I am a Canvas admin and also teach courses. I'll open a new ticket, and I'll reference your case number. Thank you for your quick response!
I also just posted in the admin forum... (I are one too
On Thu, Feb 7, 2019 at 12:56 PM firstname.lastname@example.org <email@example.com>
- Canvas has told me that they do not monitor the community forums, which I think is a big mistake - a sign of a company that is not being proactive.
- They ask that we open tickets through our Admins, with a link to the page and a screen shot of the issue (I use the MS snipping tool)
- They've tried to fix it, but I still see folks posting in this thread. And i just saw it again a week or so ago.
Renee, thanks for addressing this. Your response feels harsh to me.
I don't lightly say this. I was actually told that Canvas does not monitor
forums directly. I raised this to my support team in a friendly way and
had that confirmed. If that has changed, then that's good to hear.
I was told a few times to have users go trough their admins, so I should
have been given better information. It also would have been helpful if
someone from Canvas had made comments in the community thread.
If you see my responses in this thread and in the ticket, you will see that
I recognize the difficulty of trouble shooting this, am complying with
support team requirements, and am being helpful.
On Thu, Feb 7, 2019 at 1:12 PM firstname.lastname@example.org <
Couldn’t agree more
I have just submitted yet another ticket and been told yet again to clear my cache and change browser- to the browser I am using. This issue is so widespread it cannot be an issue with individual users
Sent from my iPhone
Sorry if my response felt harsh, that wasn't the intention at all. I just recognized that there were a few misconceptions in your text that we needed to clear up and I wanted to make sure to do so as directly as possible!
Thanks so much for continuing to work with support on this!
If you want to see our Community team, you can check us out here.
Thanks Renee, let's move past that and focus on the disappearing graphics
I recognize that some problems are difficult to trouble shoot, and continue
to support your efforts to resolve this. If Canvas could provide the
followers of this thread some sense of progress, I think that would be
helpful and believe the users would be glad to provide support for the
On Fri, Feb 8, 2019 at 7:27 AM email@example.com <
When it is a bug, we usually do not provide updates in a community thread, for we want and need people to use their support tickets. We have no problem with people using a thread like this to communicate about what they discover through their support tickets though.
We do have a space called Canvas Labs where we post some of the most widespread known issues. This space is accessible to admins. I just searched it for a broken images post and do not see one there, so we don't have any additional information posted in the community at this time.
Please feel free to keep conversing with others in this thread! You've shared your ticket number, which is helpful to others as well, but the support troubleshooting and communications will be going through your ticket!