Lead in the delivery of instructional technology support services and the professional development for faculty related to the effective design and use of educational technologies. Align the use of educational technologies with effective instructional strategies deployed using various formats including face-to-face, online, ITV, or a mixture of formats (hybrid). Provide consulting on the use of educational technologies used for learning management, content multi-media authoring, learning assessment tools, asynchronous and synchronous communication, and any related technologies. Work with faculty to implement quality standards for instructional design, online/hybrid pedagogy and delivery based on national/international best practices. Beta test and provide recommendations on emerging educational technologies. Assist with the development of online self-help resources, website content, paper guides, workshops, presentations and other support resources for various audiences.
Demonstrated ability in instructional design related to producing and teaching quality online courses/workshops. Ability to provide consulting related to building online courses efficiently with numerous instructors in a professional educational environment. Ability to plan, implement, test, and troubleshoot education technology applications. Ability to author technical documentation in paper, online, and video formats for the use of educational technology.
Under general supervision, plans, conducts and may supervise assignments. Reviews progress and evaluates results. May train Associate level personnel in technical complexities of assigned work. Recommends changes in procedures. Operates with substantial latitude for unrelieved action or decision. Reviews progress with management. Works collaboratively with IT and Business partners to effectively and efficiently maintain, support and enhance enterprise business applications. Defines and performs routine and maintenance practices related to application/system administration. Partners with assigned business areas to understand their business processes and configures changing business needs as enhancements into new and/or existing solutions applying change management best practices. Gathers and defines usability, reliability, and performance requirements; develops system metrics to track trends in usage and data integrity and recommends actionable solutions to address adoption issues and improve operational efficiency. With a strong customer service focus, collaborates with Help Desk to respond to requests from business users – creatively resolves issues; answers questions and clarifies business processes; designs and develops enhancements; troubleshoots and fixes bugs. Works collaboratively with Integration and ERP teams to implement and maintain integrations across enterprise business applications. Develops data quality/hygiene check and database maintenance plans and monitor overall system health, as necessary.
Under general supervision designs, implements, and administers complex business critical, multi-tiered enterprise applications; performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. This position includes a cross section of duties associated with both instructional designers and educational technologists including supporting faculty and support staff to design, test, and implement educational technology aligned with effective instructional strategies.