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Shar
Community Champion

Are your links to specific modules working in mobile?

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Howdy,

I use the Canvas App on my Android phone and my links to specific modules on the modules page (from a wiki page) are not behaving as they should. For instance, when I'm trying to goto Lesson 4, it used to take me to the lesson 4 module, now instead it just takes me to the first module on the modules page.

It it just me/my phone or is it happening to anyone else? Is it happening in iOS too?

Tagging in some folks who may have insights:  @peytoncraighill ‌,  @KristinL ‌,  @rseilham ‌

Any help is appreciated,
Cheers - Shar

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1 Solution
Shar
Community Champion

Happy New Month!

I logged into my Canvas Student Android app today to check on one thing and found the links to a specific module are now working as they should! Hurrah!! Smiley Happy

Mobile app opening to a specific module

Cheers - Shar

View solution in original post

18 Replies
KristinL
Community Team
Community Team

Hi Shar - I just checked this out, and that happens to me as well. I have the main image on my homepage linked to our current module. I just checked it, and it brings me to the first module instead of the correct module.

Shar
Community Champion

Hi Kristin,

And what device are you using?

Thanks for checking,
Shar

KristinL
Community Team
Community Team

Hi again! I'm using Canvas Student v6.4 on a Google Pixel.

KristinL
Community Team
Community Team

I just checked this using v6.3.3 on my iPad Air 2, and the module "jump" works as expected! No issues for iOS. Smiley Happy

Shar
Community Champion

Aww man so it's just us Android users, bummer. :smileyconfused:

Thank-you for checking.

So how do we get it fixed? I'm not seeing how to submit a help ticket from the app.

Alas - Shar

KristinL
Community Team
Community Team

Hi Shar, If you have the page with the links open, swipe right from the very left of the screen. Then click the gear, then help! I submitted a ticket as well. (How do I get help with the Student app on my Android device?‌)

Hans_Magnus
New Member

How did you create the links on your page? Are they relative paths? If so, did you try with absolute path too (starting with http(s))?

0 Kudos
Shar
Community Champion

Howdy,

I used the content selector, picking links from the Modules category. These are relative links. I'll try doing a full-path with the http(s) but I think Canvas will automatically change that to relative link since it's within the course.

Thanks for the idea!

Cheers - Shar

Ok, Canvas should keep any url as written in html (or e.g pasted in the url field), even if it's within the course. Let us know if it changes anything Smiley Happy

0 Kudos
KristinL
Community Team
Community Team

My ticket was updated today! A fix has been created and will be deployed shortly! Smiley Happy

Shar
Community Champion

Also, how do I check the status of my ticket?:smileyblush:

0 Kudos
KristinL
Community Team
Community Team

I received an email with the information. Do you have access to tickets for your institution? 

Shar
Community Champion

Unfortunately, I do not. And didn't get a notification update on my email for the ticket either.

At any rate, please let us know what they say/when the fix is ready.

Cheers - Shar

0 Kudos
rseilham
Community Coach
Community Coach

Hi  @KristinL ‌! Do you have an update on this fix? ( :

0 Kudos

Nothing yet! I would watch the Release Notes.

Shar
Community Champion

Hi  @KristinL 

I'm still waiting for a fix to be deployed. I'm also having issues with external URLs not loading in the Android app either.

But the not opening the correct module is really starting to bum me out.

Cheers - Shar

0 Kudos
KristinL
Community Team
Community Team

Hi ishar-uw‌ -- I noticed that the "link to module" still doesn't reroute correctly with Android as well. I'll see what I can learn.

Shar
Community Champion

Happy New Month!

I logged into my Canvas Student Android app today to check on one thing and found the links to a specific module are now working as they should! Hurrah!! Smiley Happy

Mobile app opening to a specific module

Cheers - Shar