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rseilham
Community Coach
Community Coach

Canvas Mobile Support Tickets

At UCF we tag all support tickets and I'd like to share our last year with Canvas Mobile. Over the last 3 months, it's averaged around 1% of all request (approx. 600 a month).  How does this compare at your school? Do you track these kind of tickets?

https://docs.google.com/spreadsheets/d/1Jj5JwyTXmtESBiGu8jcbH7tCyHNQr8o2F-uCLbOMYtE/pubchart?oid=1&f...

2 Replies
rseilham
Community Coach
Community Coach

Sorry, just realized this didn't post properly. If you can't view the image below, go here: https://docs.google.com/spreadsheets/d/1Jj5JwyTXmtESBiGu8jcbH7tCyHNQr8o2F-uCLbOMYtE/pubchart?oid=1&f...

d21585h
Community Contributor

Thank you for sharing this. While my program just started tracking these issues so I can't provide specific numbers, anecdotally, I know that our support load for not only Canvas mobile but mobile in general (we have a 1-to-1 iPad program) is surprisingly low. I've talked with other colleagues who have 1-to-1 iPad programs and they've said the same thing.