Community Contributor

iOS Browser View Skewed

I have teachers and students with problems on the iPad because the iOS browser views are not filling up the screen and some items are not resizing to fit the window (as in the center frame where a quiz or content might be). I can understand user-uploaded items but the Canvas window is not resizing to fill the window fully. I have tried this in Safari and the Chrome app, both on and iPad Air running iOS9.1 and on an iPad4 running 9.1.

The need for this to be right is that quizzes don't work properly in the App all the time (such as reviewing answers) and per Instructure, that feature must be done in the browser.

As you can see in the following screenshot, almost a 1/3 of the screen is rendered useless. Zooming is not the problem as it is frame size that is the issue.


Anyone have any ideas or suggestions?

5 Replies
Coach Emeritus

Bill.Pratt, I don't have any suggestions, but I'm going to share this with one of our mobile experts to see if someone can offer some suggestions/help.

Community Coach
Community Coach

This is interesting. Seems like a mobile viewport issue. Maybe CSS issue? We have no issues with it over here at UCF and definitely no issues with the new UI. Unfortunately I don't have a solution for this one.


Community Coach
Community Coach

Hello Bill.Pratt​...

Would it be alright with you if I moved your topic over to the Canvas Mobile Users​ group here in the Canvas Community?  (If you're not a part of that group yet, consider joining.)  Instructure would like to keep conversations about mobile apps located in one central spot for people.  Please let me know, and I will take care of this for you...thanks!


If you think it is appropriate for that group. It isn't a mobile App problem as much as it is a mobile Safari problem. As of now, it is not largely replicated but on select devices.

Being new to the community, I value yours', and others', opinions.


Bill Pratt

Technology Integration Specialist

Clover School District


Follow me on social media:

Twitter @billpratt23



Sent from my iPad

Hi Bill.Pratt​...

Yes, I think it would be best to move the topic, so I will do that now.  Thanks for replying.