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kswise
Community Participant

ARC Studio Deletes Video on Save

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Why does ARC automatically delete my  video recording  after I press finish.?arc studio‌ media recordings #deleted

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awilliams
Community Champion

Hi  @kswise , that doesn't sound right at all to me. We can try to help but I think we will need as much information as possible. I would also recommend going ahead and reporting this to Canvas Support so they can start investigating it as soon as possible. Are you using a Mac or a PC? I ask because there was another Studio-related issue we've been monitoring mentioned here, Studio Upload Problem.

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awilliams
Community Champion

Hi  @kswise , that doesn't sound right at all to me. We can try to help but I think we will need as much information as possible. I would also recommend going ahead and reporting this to Canvas Support so they can start investigating it as soon as possible. Are you using a Mac or a PC? I ask because there was another Studio-related issue we've been monitoring mentioned here, Studio Upload Problem.

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kswise
Community Participant

Thanks - I asked the instructor to contact support - but thought I might

find something here - guess I was right!

On Mon, Mar 23, 2020 at 3:48 PM Adam Williams <instructure@jiveon.com>