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JosiahKondo
Community Member

Access Denied.

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Hi! I am registered for AP US Government and Politics 2021-22 on Canvas, but since a little while ago, I have not been able to join the Canvas portal. Every time I try to log in, it says Access Denied. I asked my teacher what to do, but she said that I am part of the class on her side, so she does not know what to do, so to contact Canvas support..please help me! Thank you!

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Stefanie
Community Team
Community Team

Hi, @JosiahKondo , it appears that both you and your instructor are using Free For Teachers accounts, so the teacher will need to do the investigation on your behalf. Please try the instructions in  Logging into a Free-for-Teacher account  to remedy the login situation. If that does not work, contact your teacher again and explain that as a user of Free For Teachers they'll need to take the additional steps on their own that will facilitate your entry into the course.

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Stefanie
Community Team
Community Team

Hi, @JosiahKondo , it appears that both you and your instructor are using Free For Teachers accounts, so the teacher will need to do the investigation on your behalf. Please try the instructions in  Logging into a Free-for-Teacher account  to remedy the login situation. If that does not work, contact your teacher again and explain that as a user of Free For Teachers they'll need to take the additional steps on their own that will facilitate your entry into the course.

View solution in original post