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james_sanzin
Community Champion

Any idea why my "more external tools" menu will not stay open in the assignments tool bar?

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I am trying to add an assignment via the Google LTI, but the "more external tools" menu will not stay open to select anything.  It flashes on the screen for a millisecond and then will not allow me to select anything. I have tried Safari and Chrome. Any ideas what is going on? 

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 @james_sanzin ,

Thanks for the screen cast.  ok, so I really hate this next suggestion, but have you tried clearing the browser cache?  I have tried this on Chrome, Safari and Firefox on my Mac OSX 10.12.6 (Sierra) and the menu behaves correctly.

https://community.canvaslms.com/docs/DOC-10708-67952720330?sr=search&searchId=e557f950-da6b-4278-aa2...

Robbie

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Robbie_Grant
Community Coach
Community Coach

 @james_sanzin ,

Do you happen to have a screen cast of what is happening? I am not able to recreated this or may not be taking the same steps as you.

Robbie

 @Robbie_Grant ‌ This appears to only be happening in MacOS. I rebooted in Windows on my Mac and it is functioning fine. It used to function on my MacBook,  but stopped working for some reason.  

 @james_sanzin ,

Thanks for the screen cast.  ok, so I really hate this next suggestion, but have you tried clearing the browser cache?  I have tried this on Chrome, Safari and Firefox on my Mac OSX 10.12.6 (Sierra) and the menu behaves correctly.

https://community.canvaslms.com/docs/DOC-10708-67952720330?sr=search&searchId=e557f950-da6b-4278-aa2...

Robbie

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 @Robbie_Grant ‌ I have tried that. I went ahead and tried it on my MacBook Air and it does work fine. I guess it is something specific to my MacBook Pro and not a problem with MacOS in general.