Anyone having trouble getting the settings button to work when trying to change roles?

[stephanie_long]

The button is flat and has no action when you click on it.

[chofer]

Hi  @stephanie_long ​...

I'm not 100% sure, but are you referring to the "Settings" (cog wheel) button in the roster list of "People" inside a Canvas course?  If so, I tested this in my own sandbox course, and I was able to successfully change a student to a teacher and then back to a student.  Could you provide some more detail on what you are experiencing on your end?

[stephanie_long]

Yes. This is the button I'm referring to. It is only happening in this one

particular course. I am a teacher in the course, but I am also the

district admin for Canvas. I can't figure out why this course would be any

different.

Stephanie Long

Educational Technology Specialist (ETS) - Middle School

518 N. Hampton

Republic, Missouri 65738

417.732.3605 ext. 6022

Appt: http://goo.gl/8JcBVG

[kona]

 @stephanie_long ​, I tried this in a few courses (ones that had been concluded - was past the end date) and as an admin I still had the option to click on that cog wheel; granted I'm a full admin, not just a district one, so I'm not sure if I have more permissions than you might have. Is the "+ People" button grayed out (not clickable)?

[stephanie_long]

No. I can add people. It's only in certain courses. Seems odd. I sent in a

case to service cloud too.

[kona]

That is super strange! Please let us know what you find out from Canvas Support!

[Stef_retired]

Hello,  @stephanie_long ! It's been over a month since we last heard from you. Was Canvas Support able to find a solution, and if so, would you take a moment to update us on how they solved the problem? For now, I will mark this question as "Assumed Answered"; however, it will not prevent you or others from responding. Thanks!

[stephanie_long · Accepted solution]

It looks like Panda Support solved the problem on May 27. I tested one of

the courses that was not working properly and it is working now. I will

check with my colleague to see if his courses are working now too. Thanks

for checking!

Stephanie Long

Educational Technology Specialist (ETS) - Middle School

518 N. Hampton

Republic, Missouri 65738

417.732.3605 ext. 6022

Appt: http://goo.gl/8JcBVG

Relator, Focus, Learner, Significance, Context

On Mon, Jul 4, 2016 at 10:34 AM, Stefanie Sanders <instructure@jiveon.com>

[kona]

Thanks for letting us know that your problem has been resolved!