App Crashing on iPad when submitting files...

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dhudson
Community Novice

My students can't submit assignments (pdf files) from the Pages App on their iPads without Canvas crashing. Never had this problem until this year. IT says use the online version of Canvas, but submitting assignments this way takes way too long for my fifth graders. Any ideas would be appreciated! Thanks! 

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rseilham
Community Champion

 @dhudson ‌,

I agree that using the web is not the suggested or ideal way on an iPad. Unfortunately this can be a tough issue to solve because it can be caused by many different things from the way the iPads are setup, internet quality and security, or simply the app itself. I would suggest you open the Canvas Student app and use the Report an Issue option: How do I get help with Canvas as a student? 

Ideally, your IT would help you put in a ticket with Canvas Support, but if they won't, use the suggested path above. 

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