Assigning a new Account Role

[gary_saunders1]

I created a new account role (Admin > Permissions > Account Roles) earlier this week.

Now I would like to assign this role to users, so I navigate to Admin > Settings > Admins, scroll to the bottom of the page and click the "+ Account Admins" button. Two fields appear. The first is labeled "Add More" and lists the Account Roles, but my new role isn't there.

What do I need to do in order for the new Account Role to appear in this list?

[Renee_Carney]

 @gary_saunders1 

Did you get this working?  I just double checked the process you defined above and it is correct.

[gary_saunders1 · Accepted solution]

Hi Renee,

Yes, in the end, the process worked. We didn’t make any additional changes and eventually the role appeared in the list. It was not immediate though, not even close. I think several days passed before the role appeared in the list. I haven’t created another role, but I can do that, to see exactly how long it takes for the role to appear in the list.

Thank you for checking up on this.

-Gary

[GrantStone]

I created a new Account Role weeks ago and it still does not appear in the list. Any ideas?

[GrantStone]

No sooner than I made the previous post, I discovered that a new Account Role does appear in the list when adding an Account Admin at the sub-account level.