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Big Blue Blue Button Recording Did Not Populate

We have been using BBB for several weeks now via Canvas Instructure and have been quite pleased thus far. We hold class every Tuesday and Thursday evenings and record these LIVE  session. Usually within 24 hours the recording has populated as expected. 
Unfortunately, this past Tuesday's LIVE session (8/25/2020) that was recorded never populated. 
I was wondering if anyone had any insight on how we can get this recording or direct us to who might assist.
Thank you so much for your time and appreciate anything you can do to assist me.
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3 Replies
Community Coach
Community Coach

Hello @Dkilcrease ...

I am not sure of an answer for you, but I would like to bring @ffdixon into this conversation in hopes that he will be able to help answer your question. Good luck to you!

Good Morning,

I was wondering if anyone had a chance to look into my issue?

Thank you in advance.

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Community Participant

We've also had this issue at our school. 

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