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mnon100
Community Member

Bug: Canvas App submitting into wrong places

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Hello, I have problems on the mobile app with submissions. Whenever I submit into an assignment, it shows I have successfully submitted on the app. However, later on when I check the assignment, the files end up submitted in another assignment in a completely different class. This has occurred twice, leading to two missing assignments which I believe not to be an error on my part. Whenever I check my user files in canvas -> submissions -> class, the submissions at the right time stamps shows up in the right class. However, again when I check certain assignments, the files end up submitted in other assignments in the wrong class (an assignment I have previously tried to turn in using the app). I am unsure what is going on, but I believe this is a canvas issue and bug. This keeps happening, and I am unsure how to fix this issue. 

Here are some screenshots: 348446_Screenshot 2020-05-21 at 7.29.59 PM.png

For instance, I can see that the files I have correctly submitted into the right class (files seen submitted yesterday), yet the files do not show up in the assignment, or any assignment in that class. Instead for that missing assignment, I see the files submitted for the assignment I meant to turn in for another class today. 

Does anyone else have this issue, if so, how would I fix it?

1 Solution

Accepted Solutions
klundstrum
Community Coach
Community Coach

Hi Matthew -

Yes! I have seen this. It is hard to pinpoint, and it can be very frustrating for students.

By chance, are you using the newest version of the Canvas Student app? There was an update in just the last day or two. If you experienced this AFTER you updated the app, please reply. 

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3 Replies
klundstrum
Community Coach
Community Coach

Hi Matthew -

Yes! I have seen this. It is hard to pinpoint, and it can be very frustrating for students.

By chance, are you using the newest version of the Canvas Student app? There was an update in just the last day or two. If you experienced this AFTER you updated the app, please reply. 

View solution in original post

klundstrum
Community Coach
Community Coach

Matthew - Thanks for coming back and visiting this thread. I just want to confirm -- Did the most recent update help? Either way, please let the Community know so we can pass along the information to the Canvas mobile team.

Yes, the latest update appears to have fixed my problem, thanks for your help