Is anyone else having this issue?
Browser: Any Browser
OS: OS X 10.11.6
Resolution: 3200 X 1800
So I think I found a bug in how the pages section is rendering on high resolution monitors. Essentially, when I have my browser window above a certain height, specifically when I can see the "loading now" with the spinning icon on the bottom and have room underneath, it stops loading my pages. The workaround I found was to reduce the height of the browser window to slightly below the "loading now" icon at the bottom even just momentarily so that the page links will load. You can see a screencast of the issue and the workaround here: Canvas Pages Bug
This will occur on Chrome, Firefox, or Safari whenever the height is too big like if I want to make it take up half of my screen or use the OSX maximize button.
I haven't found an answer to the question since Canvas still has not updated their back-end code to fix this problem.
@brian_runo , it was marked as Assumed Answered because (1) there were responses provided to what the issue is and how it can be address and (2) you did not indicate that there was anything further to pursue on the matter.
As @Robbie_Grant indicated when he asked, "Have you reported this to Instructure Support?" there is nothing the community can do to actually fix this, nor is the community the proper place to seek Instructure-provided support. That doesn't mean you can't get it here.
You indicated that you did submit a ticket to Instructure Support. Responding to that ticket would be the appropriate place to seek an update on a resolution to the issue. Please, provide any updates you're comfortable posting with the rest of the community, but when the issue is resolved it'll be resolved for everyone as part of the update cycle. As such, the direction to contact Instructure Support and the subsequent workarounds can be considered as the answers to this. At least, that's my interpretation of the situation.
If you would like a more robust workaround, I could probably write a script that will rebuild the page without the 30-entry initial limit, though that's still not a solution to the underlying issue that can only be addressed by Instructure.
@brian_runo , you're absolutely right, and because this is still an ongoing case with Support, we've changed the status of the question from 'assumed answered' to 'unanswered.' When you receive notice of a resolution from Support, we'd appreciate it if you would take the time to post an update here. Thanks!
Hello @brian_runo ...
I thought that I would check in with you one more time because there hasn't been any new activity in this thread for over two months. Did you ever receive a response from the Technical Support people at Instructure to see if they will (or have already) work on a fix for this? As stefaniesanders suggested, please come back here to provide an update for us so that we can know if this has been resolved or not. Thank you.
I have not received any updates other than people asking if I have received any updates. The issue, which you can check on an iMac, is still not resolved.
The problem is still recurring. I confirm that the workaround of shrinking the vertical height of the window and then maximizing it again does work, but it took a long time to figure this out. I'd rather have a "Load More" button if needs be where I can manually trigger the display of additional pages than rely on an automated script that may not be triggered because my monitor is "too awesome."