CSM needed to transition from Legacy to API+ Integration with Veracross - CSM is currently unknown

[lmarquez]

Hi, 

We have had a lot of turnover in our technology department and we no longer have access or know the contact for our CSM. We are attempting to transition from our legacy canvas integration to the API+ integration, but since we have no contact for CSM we can't do it. Is there somewhere we can find access to our CSM? I've opened Canvas tickets before and I get no response, which is incredibly frustrating. We may need to update the entire structure of who has access to things but are currently at a loss of how to access this information. I'm trying here in the hope that someone else sees it and can help us connect with whomever we are supposed to be connected with because general tickets don't seem to work.

Thanks in advance,

Lauren

[lmarquez]

I'm fairly certain all our contacts listed will be outdated so if anyone can help guide this I'm happy to share my email so that we can sort this out.

[chriscas · Accepted solution]

Hi @lmarquez,

I've tagged this thread with someone at Instructure.  Hopefully they'll be able to get you your CSM's contact info, or get your info to your CSM so they can reach out directly.  It may take a day or two, but keep an eye on your inbox.

-Chris

[lmarquez]

Thank you @chriscas for tagging - hoping something comes from it. My current plan hasn't yielded any results so fingers crossed!