Community

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
awpastorswife5
New Member

Can't access google drive in my canvas course

Jump to solution

I get a message in student view and in my created canvas course that something has gone wrong. I am unable to see google drive files that I have placed in my canvas course, and I am unable to access them through my canvas course. When choose Google Drive on the side menu bar, I get the same message.

1 Solution

Accepted Solutions
chofer
Community Coach
Community Coach

Hello there, awpastorswife5 and  @pecchiog ...

Around the middle of May, I believe there were some issues with the Google Apps LTI integration with Canvas.  This is documented on the Canvas Status page: Instructure Status - Some Users in the US are seeing errors when interacting the Google LTI.  However, it looks like the issue has now been resolved.  If you are still experiencing issues, I would recommend that you let Instructure Support technicians know a.s.a.p. so they can look into this more for you.  How to contact Canvas Support

I hope this will be of help to you both.  Please let Community members know if you have any other questions for us...thanks!  Stay safe, and be well.

View solution in original post

2 Replies
pecchiog
Community Member

I have multiple instructors having the same issue as of yesterday. Here is a screenshot of the error message--well it won't let me "insert image" and just hangs. 

chofer
Community Coach
Community Coach

Hello there, awpastorswife5 and  @pecchiog ...

Around the middle of May, I believe there were some issues with the Google Apps LTI integration with Canvas.  This is documented on the Canvas Status page: Instructure Status - Some Users in the US are seeing errors when interacting the Google LTI.  However, it looks like the issue has now been resolved.  If you are still experiencing issues, I would recommend that you let Instructure Support technicians know a.s.a.p. so they can look into this more for you.  How to contact Canvas Support

I hope this will be of help to you both.  Please let Community members know if you have any other questions for us...thanks!  Stay safe, and be well.