Can't find school in Canvas App

[tina_esty]

I'm unable to find my school in the canvas app and the instructions provided does not work. My school URL is student.emeritus.org.

Can anyone help?

[KristinL]

Hi ~ Have you tried typing the entire URL into the space that says "Find My School"? Let the Canvas Community know so we can continue to troubleshoot with you.

[CorbyStephens]

This solution does not work for us. When a parent types in the school URL of kwcs.instructure.com only the base URL works and that takes them to a Google login screen. Our parents have a different path than our staff or students so this doesn't work. Our parents access /login/canvas to get in and that doesn't work in the Parent app.

[rseilham · Accepted solution]

Hi,  @tina_esty ‌,

Typing in student.emeritus.org into the search and hitting Go brings me to your log in. It did take about 5 seconds to load. 

[CorbyStephens]

This solution does not work for us. When a parent types in the school URL of kwcs.instructure.com only the base URL works and that takes them to a Google login screen. Our parents have a different path than our staff or students so this doesn't work. Our parents access /login/canvas to get in and that doesn't work in the Parent app.