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brian_lee
Community Member

Can we push stack trace data to a third party help desk system?

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We currently use SpiceWorks help desk for our IT ticketing system and we use Canvas integrated help separately.  What we would like to do is have the tickets pushed to Spiceworks so that all tickets eventually end up in the same system.  We thought about simply replacing the link in the help menu; however, our ELearning folks have indicated that having the Stack Trace information that is generated in Canvas is indispensable for supporting tickets.  So...

Can we push stack trace information to another ticketing system if we choose the email or third part option?

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rmurchshafer
Community Coach
Community Coach

Brian,

There are certainly some options for having support information routed tor your own ticketing system instead of Service Cloud.  Talking to your CSM is the best place to get answers about what is and is not possible.

Rick

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1 Reply
rmurchshafer
Community Coach
Community Coach

Brian,

There are certainly some options for having support information routed tor your own ticketing system instead of Service Cloud.  Talking to your CSM is the best place to get answers about what is and is not possible.

Rick

View solution in original post