cancel
Showing results for 
Search instead for 
Did you mean: 
agustin_jasper7
Community Member

Cancel a course import

Jump to solution

Good Day!

I was importing a course earlier today.
However, an unexpected connection loss made my upload stop.
Due to this, the status of the upload was stuck on pre-processing stating that file not available.
It seems that it blocks the next set of import.
How do I remove it?

Thank you

Tags (3)
0 Kudos
1 Solution

Accepted Solutions
bneporadny
Community Champion

Hi agustin_jasper7 

Only Canvas support has access to cancel an import in progress. Otherwise if you just want to blank out the course and start over you can utilize the reset course content option. https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-reset-course-content/ta-p/1136

View solution in original post

3 Replies
bneporadny
Community Champion

Hi agustin_jasper7 

Only Canvas support has access to cancel an import in progress. Otherwise if you just want to blank out the course and start over you can utilize the reset course content option. https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-reset-course-content/ta-p/1136

View solution in original post

How do I get Canvas Support to cancel an import that has been running for more than 24 hours?  I don't want to reset the course!

Hello there, @LorenzoTorres ...

This document, How do I contact Canvas Support? - Canvas Community, provides some additional links on how you can contact Canvas Support.  Hopefully one of those will be helpful to you.