vclymer
Community Member

Canvas App for teachers not loading on IOS tablet

When I launch Canvas for Teachers app on my IOS devices the app does not go past the loading screen. It hangs for at least two minutes then the yellow circle icon stops spinning and nothing happens. I tried deleting app data along with the app when removing from IOS device. When reinstalling app, the same problem occurs.

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greydon
Instructure
Instructure

Hello @vclymer

It is likely your internet device itself and we recommend clearing the cache and cookies or trying another browser.

https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/What-Student-app-options-can-I-manage-fr...

Are you connected to wifi? Have you tried resetting the router or trying another network?

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vclymer
Community Member

Thank you so much that fixed it