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rwrobel
Community Member

Canvas App vs accessing Canvas via the website

I downloaded the Canvas app but it does not show me any grades which are posted. However accessing Canvas via Infrastructure website displays the grades. What's going on?

5 Replies
rseilham
Community Coach
Community Coach

Hi  @rwrobel ‌,

Is this the iOS or Android app?

Thanks. 

rwrobel
Community Member

iOS - Apple IPhone. I see all my daughters classes and even the assignments. But the grades are not there - however grades are posted in the Instructure version.

Sent from my iPhone

awilliams
Community Champion

 @rwrobel ‌, this sounds like it might take some extra support from someone who has more access than us community members. I would recommend going ahead and reaching out to Canvas support agents, https://community.canvaslms.com/docs/DOC-9714-18561185383?sr=search&searchId=df893903-4681-40fa-8baf...‌ or https://community.canvaslms.com/docs/DOC-9916-59346665463?sr=search&searchId=a11001d6-5078-4d4b-92fb... They can actually see what's going on behind the scenes.

Check back to let us know how its going and to see if anyone else here might have other thoughts on what's going on.

Hi Rebecca Wrobel‌, 

Since you're a parent, this might not be helpful but make sure grades aren't hidden in the app. You can access this on the course dashboard in the app: 

How do I view Grades in the Canvas app on my iOS device? 

Robbie_Grant
Community Coach
Community Coach

 @rwrobel ,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 

Robbie