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RaquelGorman
New Member

Canvas Parent Issue, Not Loading

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I downloaded Canvas Parent for the first time on my current phone and it is not loading. I get a white page with the blue canvas logo that spins, and never get to enter Canvas Parent. I tried troubleshooting this with the school district’s IT department and also with Apple to no avail. Apple determined it is a Canvas Parent app issue, the school’s IT person told me it’s my phone’s issue. I cannot get anywhere with this.

 

To be clear, I have offloaded the app, deleted the app, refreshed my phone, updated my phone, reset network settings, checked for Canvas Parent updates, and other details that Apple had me attempt. Nothing has worked.  

I am attaching the screenshot of the app. This is the only thing the app does when I open it.

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JodieDonner
New Member

Thanks, KristinL. This does work, but the instructions need updating. After downloading the app and trying to open it, I only saw the spinning blue Canvas parent logo. Directions indicate scanning the code after seeing a welcome screen and choosing QR code login. That does not appear. I used my phone camera to scan the QR code from my online instance of Canvas. My iPhone gave me the option to open in Canvas Parent, which I clicked. It went right to my son's account. Thanks!

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KristinL
Community Team
Community Team

Hi @RaquelGorman -

I'm sorry to hear that you're experiencing this issue, especially as the school year begins. 

There is an alternative way to log in, and I wonder if it would work for you.

How do I log in to the Canvas Parent app on my iOS device with a QR code? 

After trying that, will you let the Community know what you experienced? I hope it works!

JodieDonner
New Member

Thanks, KristinL. This does work, but the instructions need updating. After downloading the app and trying to open it, I only saw the spinning blue Canvas parent logo. Directions indicate scanning the code after seeing a welcome screen and choosing QR code login. That does not appear. I used my phone camera to scan the QR code from my online instance of Canvas. My iPhone gave me the option to open in Canvas Parent, which I clicked. It went right to my son's account. Thanks!

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@JodieDonner ...

At the bottom of any Guide (including the one that @KristinL provided in her above response), there is a "Leave Feedback" button.  If you feel that anything in that Guide (or other Guides) is out of date or could use clarification, you can use that button to send a message to the Documentation Team at Instructure, and they will review your feedback to determine if anything needs to be updated.  🙂