Canvas/Powerschool Pro Sync not working

[sworrell]

I've followed the directions for creating PS Pro assignment categories and configuring the Canvas course settings but my PS Pro categories are not importing into Canvas course. Strangely a category from last school year imported but not the ones I made last week. Today is the second day of the new school year. I don't think its a naming problem ("Production_PS19"). Where might the problem be? 

[Robbie_Grant]

 @sworrell ,

First, I want to apologize for your question sitting in the community for so long without a response.

Second, it looks like you have stumped the Canvas Community.  Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.

Robbie

[sworrell]

We finally got hold of Canvas and suddenly it started working. Although they didn't communicate any fix to me I assume they pushed some button that got passback working for us?

[Robbin_IS]

I too am having the same issue.  I have continued to try to sync, but I'm getting a different teacher's categories.  Any ideas on how to fix this?