Canvas Speed Grader

[dcampbell3]

I have several saved Comments in Speedgrader and I have toggled the option to show saved responses when typing.  However, as I start typing, it will start to show a comment, but then a spinning wheel appears and then quickly disappears.  However, every once in a while the comment stays.  I cannot figure out what is going on.  Has anyone else had this problem?  Help!

[Gabriel33]

You're not the first. Here are a couple of other posts with the same issue:

Re: Speedgrader issues - Instructure Community - 636721

Solved: SpeedGrader Assignment Comment Refresh Glitch - Instructure Community - 637575

Seems to be solved only by switching off the suggestions, unfortunately.

I could not find this listed in the known issues, so it seems Instructure is not aware of the problem (or I didn't search enough).

[chriscas · Accepted solution]

Hi @dcampbell3,

As @Gabriel33 pointed out, this is something that has come up in the community before from a handful of users.  With that being said, Canvas probably has hundreds of thousands (if not millions) of teachers using it worldwide, so the number of reports of the issue at least here in the community is pretty low.  It does seem like one where there hasn't been an identified solution that works for everyone though.  With that being said, I'd encourage you to contact Canvas support and report the problem using whatever methods are available to you.  The more people that report the problem to support, the higher the chance that it will move up the priority list to investigate and maybe identify and fix a bug.

I hope this helps a bit.

-Chris