Canvas Studio Quiz malfunction with YouTube Videos

[janett_silvers]

Has anyone experienced problems adding quiz questions to YouTube videos? I am helping a faculty member who uploaded her lecture to YouTube and wants to add questions with Canvas Studio. For some reason, every time she adds a question in the video timeline, Studio automatically places the question at minute 0:00. Any clues about what could be causing this issue? 

[Chris_Hofer · Accepted solution]

Good morning,  @janett_silvers ...

When someone creates a quiz as part of a Studio video, there should be a "+" icon at the point in the video where the instructor would like to place the question.  See the example under the section "Add Questions" in this Guide: How do I create a Canvas Studio video quiz in a course?.  Has your faculty member tried carrying out these steps in another browser such as Mozilla Firefox or Google Chrome?  If he/she has tried it in one browser, and it is not working, has he/she tried it in the other browser to see if he/she gets different results?  Give those things a try, and come back to this topic to post an update for us...thanks!  Stay safe, and be well.

[janett_silvers]

Hi Chris,

We tried working on different browser and the problem still persisted. I actually replicated the problem to make sure all the steps to add the quiz questions were being followed. The faculty member was able to work with the original Camtasia file but it is still intriguing that her YouTube video places ALL the questions at 00:00 in the timeline no matter where in the video I insert the question. I received a complaint from another faculty member stating the same problem with one YouTube video. My best guess at this point is that they were issues with video metadata. Let me know if you have other suggestions. 

Thanks.

[chrisuribe]

How to reproduce the error:

Add a video to YouTube and then add it to Canvas Studio before it finishes processing "SD" and "HD" on YouTube. 

So, to avoid the error, simply wait for the video to be uploaded and "processed" on YouTube before adding it to Canvas Studio and creating a quiz.

Chris