Does anyone else have issues with Canvas Studio Quizzes? I created a quiz from a 14 minute video that I uploaded. I first attempted to have several (about 100) students complete the video at the same time. Many of the students videos got stuck and just displayed the loading circle. For my next round, I staggered the students, so only about 30 kids were working on the video quiz. I still had the same issue. I talked to our IT department and they reset the routers, which seemed to work for one group, but I still had the same issue yesterday when I only had about 12 kids working in the video quiz. Any ideas? Students are all using chromebooks and I had some students clear cache/cookies/restart and none of that helped.
Thanks for posting this in the Canvas Community!
I am very sorry that you are seeing this issue with your Studio quizzes. Usually they are very reliable and easy to use!
It sounds like there might be something going on with either the students chromebooks or possibly the browser.
Hopefully this helps!
Clearing the cache and cookies did not help.
I haven't checked browser permissions, but all of the kids are able to access the video initially. It is once it starts that it stops working. From what I have watched (not all of them did the quiz in my room), it seems to happen after they answer a question or if they are moving around in the video.