Canvas exercise submission errors

[LynnLevy]

I'm having a huge problem with some exercise submissions by students. The wrong student submissions are coming up under other students names. What can I do?  I really need to talk to a human being who can go into my Canvas pages and see what's going on. This is a major disaster. 

[Stef_retired · Accepted solution]

@LynnLevy  Contacting Canvas Support would be the best way to get this resolved. I found a link to a service portal on your Canvas help menu but it requires authentication credentials — Service Desk — and that might be the pathway to support provided by your school.