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julie3
Community Participant

Canvas "Free for Teachers" login issues for my students

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I have two students who cannot log in. It appears that when they do, they are assigned a long number instead of their name. 

Also, one student has changed her login password several times from the "forgot password" button and it still will not let her login with the new password.

How do I resolve these two issues?

2 Solutions

Accepted Solutions
kona
Community Coach
Community Coach

 @julie3 ‌, I'm sorry your question has sat here for so long unanswered. Were you able to resolve the issue or are you still having the same problems?

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julie3
Community Participant

Thank you. I think we’ve got everything worked out now

Sent from my iPhone www.mormon.org/me/3V83

View solution in original post

3 Replies
kona
Community Coach
Community Coach

 @julie3 ‌, I'm sorry your question has sat here for so long unanswered. Were you able to resolve the issue or are you still having the same problems?

View solution in original post

julie3
Community Participant

I believe so.

Sent from my iPhone www.mormon.org/me/3V83

julie3
Community Participant

Thank you. I think we’ve got everything worked out now

Sent from my iPhone www.mormon.org/me/3V83

View solution in original post