Canvas

[jmuseka1]

Hi, every time i am on the canvas it pops up a padlock and deny me access to my courses.What is this new feature?

[valentinesking · Accepted solution]

Hi there Joseph,

Canvas is fully operational. You may want to try these troubleshooting steps:

• Check your device compatibility: https://community.canvaslms.com/docs/DOC-10721-67952720328
• Check your browser compatibility: https://community.canvaslms.com/docs/DOC-12293-67952720329 
  Note that *Internet Explorer 11 is not a supported browser.*
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. 
  General instructions are in https://community.canvaslms.com/docs/DOC-10554-4212710328, but your school’s support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance. 

Hope that helps!

Sky V.