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larnold
Community Member

Changing email before an invitation is accepted

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A student was given self-enrollment instructions for a Canvas course and began the process, but entered her email incorrectly. She then entered the course without having gotten the email invitation and therefore didn't accept it, so she can't log out and then log back in again. In the meantime, she completed most of the course, which consists of embedded videos and a quiz. Is there a way for me as the instructor to change her email address so that she can log back in and finish the course? She'd rather not have to start all over again with a new enrollment with the correct email address.

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abunag
Community Champion

You can't change her email address as an instructor, but the admin should be able to do so.  Or create a second account and merge with the first.  Either way there shouldn't be a loss of information.  I'd suggest reaching out to your school's help desk if your school is hosting Canvas.  If it was on the Free For Teachers Canvas, then contact Canvas Support.  Either way you should be able to contact them by clicking on Help in the left navigation bar.

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abunag
Community Champion

You can't change her email address as an instructor, but the admin should be able to do so.  Or create a second account and merge with the first.  Either way there shouldn't be a loss of information.  I'd suggest reaching out to your school's help desk if your school is hosting Canvas.  If it was on the Free For Teachers Canvas, then contact Canvas Support.  Either way you should be able to contact them by clicking on Help in the left navigation bar.

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