Anyone else getting errors when installing the class Notebook plug in for OneNote2016. Can link to Canvas instance but get error when trying to do any mapping of classes, creating assignment etc:
Class Notebook plugin works fine when creating students and you can open the OneNote in OneNote app and OneNote 2016. Issues occur when you try to push things from OneNote back to Canvas via the plugin. Issue seems to have arisen in the last 3 weeks or so as mapping fine last semester.
Solved! Go to Solution.
Microsoft released version 1.8.4 of the Classroom Notebook LTI today and this has fixed the problem for Clemson. Hopefully it will resolve the problem for everyone else as well.
To install the new version:
Issue now raised with Class Notebook Support and email sent to them with screenshots and details of error code.
Further Update: 18th Sept
From Microsoft Engineer
Hello Gideon, Thank you for reaching out to us regarding your issue. Our engineering and development team are aware of this issue and are wanting to reach out to you for a call. Could you please provide your contact information for and Skype or phone call to further investigate your issue?
Here is what we have determined and reported to Microsoft.
We need more information from your LMS so we can get everything set up correctly.
Please ask your IT administrator to check the following issue:
- The consumer key or secret isn't correct. You need to register your LMS on the www.onenote.com/lti site, and you will be given the correct values
Resources we have looked to:
Resources we were looking to which Microsoft told us do not use:
They told us OneNote is a separate product than the OneNote Classroom Notebook ribbon. If you update OneNote to try and resolve sync issues with the OneNote Classroom Notebook ribbon, that it may break the ribbon further.
If anyone else knows or can provide additional information please feel free to share.
30mins Skype with Microsoft this evening to show them the problem. Detailed review including looking at log files, connecting/reconnecting with Canvas and deleting and reinstalling plugin etc.
Noticeable issues are that once the error message appears ( see above) and you then try to disconnect, all the menu items disappear including Help:
Unfortunately, not yet able to test on our beta environment as SSO not updated on this. This will be the next step.
In the meantime, Microsoft going to contact Canvas
IT Team inform me that there is a known issue with Azure SSO and the beta test environment. Still no solution -
Good news.... from Microsoft today:
Hello, Gideon, Our engineering and development team have notified me that a fix for your issue is in the process and should be implemented by the end of next week. If you are still having this issue after the fix has been implemented please let me know and I will notify our team. Thank you for your participation and patience with us with working through this process.
Will let people know when this has been added and sorted