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sueltyler
Community Member

Contact without an active enrolment

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I wonder if anyone can help please? If one of our students drops out of a course (and we conclude them but do not delete them).  Can they still contact us through Canvas via conversations?

Appreciate any help.

2 Solutions

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Robbie_Grant
Community Coach
Community Coach

 @sueltyler ,

No, if they are inactive in the course or their enrollment has been concluded, they will not be able to message anyone from the course through the Inbox.  The Inbox is not an email tool, it is a course messaging tool and is tied directly to course enrollments.

Robbie

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Thank you so much Robbie.  May I confirm.  Does this also mean if we email a group where one student has been concluded in the group that the concluded student will NOT receive the email?  Appreciate your help.

Regards.  Sue

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3 Replies
Robbie_Grant
Community Coach
Community Coach

 @sueltyler ,

No, if they are inactive in the course or their enrollment has been concluded, they will not be able to message anyone from the course through the Inbox.  The Inbox is not an email tool, it is a course messaging tool and is tied directly to course enrollments.

Robbie

Thank you so much Robbie.  May I confirm.  Does this also mean if we email a group where one student has been concluded in the group that the concluded student will NOT receive the email?  Appreciate your help.

Regards.  Sue

Hi  @sueltyler  

As Robbie stated, Inbox is not email; but rather, a course-based messaging system. The student would need to be actively enrolled in the group, in order to get the message.

I hope this clears your fears.

Kelley