Deactivating a student's enrollment in a course.

[EmilyLentz]

When I follow the directions to deactivate a student from the course, I click on the gear and am only given the option to delete the student. No prompt for deactivation.

[dbrace]

Hi @EmilyLentz

I have two items to bring to your attention, one is a question:

1. You have uploaded/added a screenshot that contains FERPA data and you should edit your post, delete it, and (if you would like) upload redacted version.
2. Thank you for the picture. Is that from the "People" area of your Canvas course or a different tool that is specific to your institution because it looks different than what is documented in the three support articles below:
   1. How do I use the People page in a course as an instructor? - Instructure Community - 667
   2. How do I deactivate an enrollment in a course? - Instructure Community - 750
   3. How do I remove an enrollment from a course? - Instructure Community - 742

-Doug

[EmilyLentz]

Hi Doug, 

Thank you for your quick response. I deleted the pic from my post and muted the whole post as I did not have the option to delete it entirely.

As to your question, yes, this is from the "People" area of my Canvas and not singular to our college. The problem is that my drop down menu only has the option to delete and I need to make the students inactive so I can archive the documents they uploaded.

Thanks for your help,

Emily

[dbrace · Accepted solution]

You are welcome, Emily/@EmilyLentz.

I first want to share  Canvas Course Role Permissions - Instructure Community - 387080  as a foundational resource. In that guide they say (and I show below as screenshots) the following under "Users - Students" for the "Students - remove" permission (it is highlighted below).

 

This means that for the "Students - remove" permission, that the ability to remove or the ability to deactivate is the same permission

They also say in the "Additional Considerations" area (I have also highlighted), that only admins can remove an enrollment that was done through a SIS import (a data transfer).

I was able to confirm that in a newly created Canvas course where one sample student was enrolled by SIS import and another student was enrolled that I manually added.  Please see the two screenshots below.

The "Sandbox 001 Student 001" student does not have a "three dots" icon for it on the right-side because (1) because we have another permission turned off but also because (2) it was added via an SIS import.  This is what our faculty normally see.

The "Sandbox 002 Student 002" student does have a "three dots" icon for it on the right-side because it was manually added and when I click on it I have the ability to either "Deactivate User" or "Remove From Course".

I wonder a few different things:

1. if your institution has enrolled students through SIS import or data transfer (based on what I saw before it was deleted, I suspect that they have) and if that is why you are not able to deactivate a student
2. if your institution has somehow customized the enrollment process and (if the process is not different) recently changed it

Have you reached out to anyone at your institution for assistance?

-Doug

[EmilyLentz]

We did import student using a data transfer. Thanks for helping me!