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sehamilton
Community Participant

Difficulties Uploading MP4 Videos

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I have a teacher that has uploaded videos (.mp4) and it still says...

"Media is currently being converted, please try again in a little bit"

Anyone have experience with this?  She did say the videos were very old.

Message was edited by: Chris Hofer

33 Replies
adachung_ihub
Community Participant

I don't think it's an issue purely caused by Panopto.

I also experienced this with the MOV file being uploaded to assignment. It's kind of frustrated.

It might not be a long-term solution to request Canvas to fix every single media file that submitted by students. It's no point to ask the teachers to wait for fixing while they have to watch the media file and grade the assignments.

Hope there will be a fixing soon.

It definitely is not an issue only caused by Panopto.  For example, I had the problem a couple of times trying to record a short "TEST-1-2-3-4" video right from the RCE.

Heidi_Ross
Community Participant

I also have a Native ASL teacher who is deaf using the recording feature into Canvas for his quizzes, assignments, and last week 3 of his "got stuck". I filed the help ticket on his behalf, and Canvas did their magic. It was about 10 minutes from submitting the ticket to being solved.

My Foreign Language teachers are using the recoding feature to check for fluency and pronunciation and they too have submitted tickets with resolution less than 10 minutes for fixes.

View solution in original post

wilco001
Community Participant

I've been having this problem with a .mov file as well. I have deleted and re-uploaded several times (last time was 3 days ago) with no luck. I have submitted a ticket, but it is very frustrating.

nlatimer
Community Champion

Just wanted anyone who is interested to know that this issue has apparently been fixed by Canvas engineering; I received notification of this two days ago.

sehamilton
Community Participant

We had the problem again today. Smiley Sad

kmatson
Community Participant

It is not a Panopto problem it happens in the assignment tool, discussion tool, anywhere you have the Rich Text Editor and want to make a video with the Canvas media recorder tool. It is the Canvas media recorder tool that isn't working. We have a foreign language instructor who has students make recordings with the tool to check fluency. The students record and sometimes they get a video out of it but sometimes it dies after they hit the stop and save. At that point there is no getting it back, it is gone and the student has to re-record. This is an issue and we don't like having to tell faculty or students, sorry it is gone, record it again. We are submitting a ticket and hoping there is enough detail for the Canvas folks to figure out at least some of the criteria you must have to get the Canvas media recorder to save your video consistently.

Karen

Yeah, on the student submission side of things for now due to the unreliability of RCE recorded videos being saved, we have had to advise students to create their videos using QuickTime on Mac's and Screencastify on Windows/Chromebooks. This way if the upload doesn't work they at least haven't lost their work.

kmatson
Community Participant

We had a great example for the Instructure folks to look at and in ten minutes they responded to our ticket. The student didn't have their microphone turned on. Apparently this is a common issue and I agree that the controls to turn on your mic and video camera are small and potentially hard to tell if you hit the allow button and it is working; but it is user error not the tool itself. I think in our documentation for faculty and students we should emphasize turning these on and making sure they are on so students and faculty are successful the first time out.

Karen

cms_hickss
Community Contributor

We actually have this happen on a regular basis with students who are answering a video response question in a quiz (and sometimes that quiz is not graded for a weeks). We have to open tickets with support to have the video "re-processed" so the teacher can grade. The students are using the built-in multimedia tool which means they have nothing to upload or re-upload.