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william_dastrup
Community Participant

Disable the ability to merge accounts with the same email address.

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We have a home grown SIS where students accounts are created when they register for our courses. we do not enforce unique email addresses.  However we have noticed that when students share an email address (two different accounts) the canvas system sends them an email asking if they would like to merge their accounts.  This we obviously don't want to do.  We want the SIS to manage the maintenance of the accounts.  Also, if one of these students goes into their profile settings if they add another email address to their account, they are then presented with the option of merging their account ( a plus sign appears next to the email address) with the other account that has the same email address.

Is there any way to disable the ability for anyone to merge accounts through canvas?  is there a way to get canvas not to send out that email that asks if they would like to merge accounts?

I understand the reasons to have students have their own email addresses, but we have not enforced it in the past and we have lots of customers that have found reasons to put the same email address on multiple students.

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Accepted Solutions
ysmalls
Community Champion

Hi  @william_dastrup ‌,

I would like this feature removed also, it has caused us issues on several accounts and have had to submit a ticket to support to have them separate the accounts.  

I would suggest submitting this as a feature request, that way we can all vote on it and hopefully get it on the radar :smileylaugh:

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2 Replies
ysmalls
Community Champion

Hi  @william_dastrup ‌,

I would like this feature removed also, it has caused us issues on several accounts and have had to submit a ticket to support to have them separate the accounts.  

I would suggest submitting this as a feature request, that way we can all vote on it and hopefully get it on the radar :smileylaugh:

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william_dastrup
Community Participant

As a follow up to this we discovered that students can't merge with another account unless they can log in with that account.  Since we are not using the canvas authentication (we use CAS) students can't log in as another user to complete the merge process.  So, even if they have the same email address, they can't merge accounts accidentally with another user with the same email address.