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BKINNEY
Community Contributor

Edit a crocodoc point comment?

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We are finding that edits to a crocodoc point comment are not 'sticking'. A faculty member reviewing her comments tried to correct some typos, but when she moves to a new student and then comes back, the changes are gone. Even when she deletes a comment and then re-creates it anew, the old comment appears and the new one does not appear. What triggers a crocodoc comment update?

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700958421
Community Contributor

Just as a follow-up, according to the Status page, Crocodocs was having issues with this feature 4 days ago. Might not be resolved after all.

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Oct 5, 2015

Crocodoc Annotations

Resolved - Crocodoc identified the cause of the intermittent failures and addressed the problem early this morning. The Crocodoc Annotations service has been fully operational since 1:45am MDT. All documents should now render upon request in SpeedGrader, too. We will be monitoring the service throughout the day to ensure the service remains fully operational. We apologize again for the inconvenience.
Oct 5, 07:00 MDT

Monitoring - Crocodoc has responded that they are currently working on fixing the errors. In our last test we are still seeing the same results as before. We will continue to monitor this and provide updates as they become available.
Oct 4, 21:17 MDT

Identified - Our monitoring has detected that the Crocodoc Annotations within SpeedGrader in Canvas are failing about 15% of the time. Users loading submissions in SpeedGrader are receiving intermittent errors, and some annotations are not saving properly. Our DevOps team has reached out to Crocodoc Support and we are currently awaiting their response. We apologize for the inconvenience.
Oct 4, 18:23 MDT

View solution in original post

1 Reply
700958421
Community Contributor

Just as a follow-up, according to the Status page, Crocodocs was having issues with this feature 4 days ago. Might not be resolved after all.

----

Oct 5, 2015

Crocodoc Annotations

Resolved - Crocodoc identified the cause of the intermittent failures and addressed the problem early this morning. The Crocodoc Annotations service has been fully operational since 1:45am MDT. All documents should now render upon request in SpeedGrader, too. We will be monitoring the service throughout the day to ensure the service remains fully operational. We apologize again for the inconvenience.
Oct 5, 07:00 MDT

Monitoring - Crocodoc has responded that they are currently working on fixing the errors. In our last test we are still seeing the same results as before. We will continue to monitor this and provide updates as they become available.
Oct 4, 21:17 MDT

Identified - Our monitoring has detected that the Crocodoc Annotations within SpeedGrader in Canvas are failing about 15% of the time. Users loading submissions in SpeedGrader are receiving intermittent errors, and some annotations are not saving properly. Our DevOps team has reached out to Crocodoc Support and we are currently awaiting their response. We apologize for the inconvenience.
Oct 4, 18:23 MDT

View solution in original post