Every since a couple of days ago, my canvas dashboard will not show any of my classes, but instead will only show a blank screen anytime I sign in. Therefore, I cannot access any of my classes or see what it due soon unless I am on my mobile canvas app.
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09-03-2019
12:59 PM
How can I fix this and what do I need to do to get my classes back on my dashboard?
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09-03-2019
01:03 PM
Hi @hicksa1 Welcome to the Canvas Community!
We are seeing lots of this over the last week or so..............
It sounds like you may be using a browser that is not compatible with Canvas (maybe Internet Explorer).
Here are some troubleshooting steps:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest versions of Chrome and Firefox work great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
I hope all of this helps,
Kelley