Everything but settings is gone from my canvas how can I retrieve it or find the problem?
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01-08-2020
05:53 PM
I am not able to find any information about homework, quizzes, and rubrics that I need to do homework.
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01-09-2020
05:44 AM
Hello, @mmor3812 and Welcome to the Canvas Community. Based on what you've described, the most likely cause is an out-of-date/unsupported browser. Please try these troubleshooting steps:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- If you're using Safari on a Mac, you will need to update your operating system to a version specified in the document before you can update your browser; Safari will automatically update when you update the MacOS.
- If you're already on the latest version of Safari, clear the cache and cookies in the Safari browser, close and then relaunch the browser.
- If you're not using Safari, check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Good luck, Marcus!